Unbelievably, Hewlett-Packard monitor all media and social media – and picked up on my blog post yesterday within a couple of hours.
They both e-mailed the blog, and posted messages on my Twitter timeline asking for my phone number so they could speak to me direct.
I’ve just had a charming gentleman, Keith Schneider from ‘Executive Customer Relations’ (sounds good anyway!), on the phone from sunny California, who assures me that they will produce a French HP Laserjet expert with perfect English who will phone me at home within 24 hours and sort the problem…
I’ve promised him that if that happens successfully I shall write a very complimentary follow up blog.
We shall see. I’ll keep you posted!
I’m impressed so far. The power of the blog eh?
Now you know what to do if you have problems with HP equipement.
Ms Raccoon lives in the Monbazillac area of South West France, renowned for its fine wines and gourmet food, so she frequently finds better things to do than sit in front of a computer all morning. She is liable to take off traveling at a moment's notice. Consequently this blog only gets updated these days when it is raining - and it doesn't rain very often round here...
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That is, actually, quite impressive….!
For my next guest blog can I do a piece about how my 19 year old Russian beauty queen girlfriend has not really been functioning as well as might have hoped, and how the instructions from “Russian Dolls For U Dot Com” were a little unclear about how to fix the problem…?
See what turns up, eh?
Here is hoping…!
G the M
I was actually thinking of running a competition for ‘moaning blogs’ and see who came up with the best suggestion – Russian Beauty Queen not up to scratch is not a bad start!
When it comes to blogging about NON FUNCTIONING equipment Gildas, it is ME that should be DOING THE TALKING!
Your dinner is in the CAT by the way
Wher’s my Avi…seems to have dropped off…now where have I heard that before…?
Too late, the cat just threw up…
You may have had a lucky break there, Gildas. If your dinner didn’t agree with the cat, it probably wasn’t that good….
How wonderful to see you back sister. We’ve missed you!
Thank you Fred
I have ben engaged on a quest for my lost Avatar…I will shortly find out if I have found it…
AAAAAAAND SUCCESS!
Hmmm. Unbridled rapture here…
A little competition will keep you on your toes…
I merely fear for our Good Gildas, now that SHE has returned with her shrill complaints against him. As for being kept on one’s toes, if our Good Gildas is on the lookout for a birthday present for his pursuant harpy, might I suggest he checks out nettleknickers.com where he might find some suitable item to keep her from settling at her keyboard long enough to string a CAPITALISED sentence together.
My car could use a new engine, if Ford are looking this way…
Perhaps Camelot can sort out all these losing tickets of mine?
I’ll let you have my numbers Saul, it will improve your odds no end if you know which six number definitely WON”T come up!
That’s twelve ruled out then!
18
How paranoically nice – who said that? The Penguins, the bloody penguins!
The monitoring s easy to via Google Alerts: http://www.google.com/alerts I have 45 running just now – it costs nothing and they run forever until you cancel them.
Be alert – your country needs lerts.
How about tackling the extortionate rip off price of printer cartridges
But that’s what pays them back for the Cheap Printer Purchase Scheme.
I doubt if ‘Moaning Blogs’ really work terribly well. As far as I am aware, no one has, as yet, sent Polly Toynbee, or even Richard Littlejohn, a psychiatrist
Let’s hope that the HP “Executive” manages to act about the customer support HP offers. Many of the comments on the original story should make them blush with shame. It’s no wonder they are heading the way of Woolworths and Kodak: once great companies that can’t cope and won’t survive.
Anna, I feel your pain. Try paying an O2 UK mobile bill from Bulgaria if you want to experience true angst. Never got past the security screening – peeps are obviously queing up to pay other peeps phone bills. Just binned the number in the end.
Ms Raccoon, you will see by my email address that I am an HP employee. I have just checked our GAL (Global Address List) for the name Keith Schneider. He does not appear to be included. I personally do not hold out much hope of him being connected with HP, it is more likely to be a scam.
Well, I rang Hewlett-Packard in the US today, asked for him and got put through to him…so maybe it is a ‘communal name’ that several people in customer relations answer to? I appreciate your interest and will keep you posted.
;o))
So all the executives at H.P need to do now is find an employee with a brain, and the problem will be sorted.
I wouldn’t hold your breath
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